Privacy policy
Last updated: July 29, 2026
This Privacy Policy explains what information is collected when you use the Personal IT Guy software (the "Software") and its website (the "Site"), why it is collected, what is done with it and what rights you have over it. It is written in accordance with the Israeli Protection of Privacy Law, 1981, including Amendment 13 to that law, and the regulations enacted under it - chiefly the Protection of Privacy (Data Security) Regulations, 2017.
Scope - both systems:
• The Software: what is collected and stored on your computer, and what it sends to us or to a third-party provider.
• The Site: cookies, details submitted through it, and server logs.
This policy covers both. Where the two differ, it says so explicitly.
1. Who is responsible for the data
Service operator and owner of the database: Personal IT Guy.
Address: Rishon LeZion, Israel
Email: info@pitguy.com
The scale of the operation does not require appointing a data protection officer. Every privacy enquiry is handled directly by the service operator, at the email address above.
2. The guiding principle - your diagnostics stay on your machine
Every check the Software runs - CPU, memory, disk, network, temperatures, processes, installed software, display, audio and input devices - runs locally on your computer. Results, reports, chat history and settings are stored on your machine only. We do not scan your computer remotely, we do not upload files from it, and we do not see its contents.
3. What does reach us
3.1 Details you provide voluntarily. In the setup wizard you may provide a full name, email address, phone number, business name and headcount. Every field is optional and can be skipped while still using the Software in full. The email address serves as your user identifier.
3.2 Activity marker. If an email address was provided, it is sent to us each time the Software starts, in order to update your last-used date. We do not record what you did in the Software - only when it was last opened.
3.3 Routine server requests. The Software contacts our server to check whether a new version was published, to fetch system messages and to read operational settings. As with any browsing, these requests expose your IP address and request details, which are written to the server log for operations and security.
3.4 Enquiries to us. If you email us, we keep the enquiry and its contact details in order to handle it and record how it was handled.
4. Purposes of use and the statutory disclosure
In accordance with the disclosure duty in the Protection of Privacy Law we clarify:
• You are under no legal obligation to give us any information. Providing it is voluntary and consent-based, and the Software can be used without it.
• The information is used to identify the user, provide support and answer enquiries, send version updates and system messages, improve the Software and meet legal obligations.
• Without contact details we cannot reach you, provide personal support or notify you about updates.
• The information is stored in the service's database, and access to it is limited to the service operator alone.
5. Artificial intelligence - what is sent, and to whom
The AI capabilities work against the Google Gemini service, and only after you approve the dedicated "Use of AI" document and enter your own personal API key:
• The key is stored encrypted on your computer and is never sent to us.
• Queries go directly from your computer to Google LLC's servers, not through our servers. We do not see, collect or store the content of your conversations.
• Relevant diagnostic data from the machine (such as CPU model, amount of memory or a test result) may be sent alongside your question so the answer is accurate.
• You must use a key with Billing enabled. On the free tier Google may use submitted content to train and improve its models.
• Do not enter sensitive information into the AI fields - ID numbers, payment-card details, medical information or trade secrets.
• Such use is also subject to Google's terms of service and privacy policy.
6. Cookies and local storage on the Site
The Site uses cookies and browser Local Storage:
• Essential cookies - a secure admin session, security tokens (CSRF) and protection against malicious login attempts. These are essential to the Site's operation and cannot be disabled.
• User preferences - language (Hebrew/English), display mode (light/dark), the accessibility settings you chose and the cookie-notice acknowledgement. Stored in your browser only.
We use no advertising cookies, no external analytics and no third-party tracking of any kind. You may block or delete cookies via your browser settings; some Site functionality may be impaired.
7. Disclosure to third parties
We do not sell, rent or trade your personal information. It will be disclosed to a third party only where: you consented; a legal duty or judicial order applies; or it is needed to defend our legal rights in proceedings. Infrastructure providers that host the service act as data holders on our behalf and may not make independent use of the data.
8. Data security
We apply reasonable and accepted security measures suited to the security level that applies to us: an encrypted connection (HTTPS), passwords stored only as one-way hashes, protection against SQL injection, CSRF tokens, login rate limiting, blocked direct access to the database, and permissions kept to the minimum required. That said, no online system can be guaranteed absolutely secure.
9. Retention period
Registration details are kept while you use the service, and thereafter for as long as legal obligations require. Email enquiries are kept for a reasonable period to document how they were handled. Server logs are kept for a short period for operations and security. At the end of the period the data is deleted or de-identified.
10. Your rights
You have the following rights:
• To review the information held about you.
• To request correction of information that is inaccurate, incomplete or out of date.
• To request deletion of the information, subject to the exceptions in law.
• To withdraw a consent you gave and ask to stop receiving communications.
To exercise these rights, email us at info@pitguy.com. We will respond within 5 business days. If you believe your rights were infringed, you may lodge a complaint with the Israeli Privacy Protection Authority.
11. Messages and marketing
System messages are shown inside the Software and concern its operation (for example, a new version). We will not send you advertising material by email or SMS without your prior explicit consent, and every such message will include a simple way to opt out, in accordance with the Israeli Communications (Telecommunications and Broadcasting) Law, 1982.
12. Minors
The service is not intended for minors under 18 without a guardian's consent. We do not knowingly collect information from minors without such consent. If you learn that a minor provided us with information, contact us and it will be deleted.
13. Transfers outside Israel
Our database is hosted in Israel. Google's AI service runs on servers outside Israel, so the AI queries you initiate are transferred abroad - directly from your computer and subject to Google's policies.
14. Security incidents
In the event of a serious security incident involving personal data, we will act in accordance with the reporting duties in law and notify the people concerned where required.
15. Changes to this policy
We may update this policy from time to time. The updated version will be published on this page with the last-updated date at the top. A material change will also be brought to your attention inside the Software. Continued use after an update constitutes acceptance of the updated version.
16. Contact
For any question, request or privacy matter: info@pitguy.com.
This Privacy Policy explains what information is collected when you use the Personal IT Guy software (the "Software") and its website (the "Site"), why it is collected, what is done with it and what rights you have over it. It is written in accordance with the Israeli Protection of Privacy Law, 1981, including Amendment 13 to that law, and the regulations enacted under it - chiefly the Protection of Privacy (Data Security) Regulations, 2017.
Scope - both systems:
• The Software: what is collected and stored on your computer, and what it sends to us or to a third-party provider.
• The Site: cookies, details submitted through it, and server logs.
This policy covers both. Where the two differ, it says so explicitly.
1. Who is responsible for the data
Service operator and owner of the database: Personal IT Guy.
Address: Rishon LeZion, Israel
Email: info@pitguy.com
The scale of the operation does not require appointing a data protection officer. Every privacy enquiry is handled directly by the service operator, at the email address above.
2. The guiding principle - your diagnostics stay on your machine
Every check the Software runs - CPU, memory, disk, network, temperatures, processes, installed software, display, audio and input devices - runs locally on your computer. Results, reports, chat history and settings are stored on your machine only. We do not scan your computer remotely, we do not upload files from it, and we do not see its contents.
3. What does reach us
3.1 Details you provide voluntarily. In the setup wizard you may provide a full name, email address, phone number, business name and headcount. Every field is optional and can be skipped while still using the Software in full. The email address serves as your user identifier.
3.2 Activity marker. If an email address was provided, it is sent to us each time the Software starts, in order to update your last-used date. We do not record what you did in the Software - only when it was last opened.
3.3 Routine server requests. The Software contacts our server to check whether a new version was published, to fetch system messages and to read operational settings. As with any browsing, these requests expose your IP address and request details, which are written to the server log for operations and security.
3.4 Enquiries to us. If you email us, we keep the enquiry and its contact details in order to handle it and record how it was handled.
4. Purposes of use and the statutory disclosure
In accordance with the disclosure duty in the Protection of Privacy Law we clarify:
• You are under no legal obligation to give us any information. Providing it is voluntary and consent-based, and the Software can be used without it.
• The information is used to identify the user, provide support and answer enquiries, send version updates and system messages, improve the Software and meet legal obligations.
• Without contact details we cannot reach you, provide personal support or notify you about updates.
• The information is stored in the service's database, and access to it is limited to the service operator alone.
5. Artificial intelligence - what is sent, and to whom
The AI capabilities work against the Google Gemini service, and only after you approve the dedicated "Use of AI" document and enter your own personal API key:
• The key is stored encrypted on your computer and is never sent to us.
• Queries go directly from your computer to Google LLC's servers, not through our servers. We do not see, collect or store the content of your conversations.
• Relevant diagnostic data from the machine (such as CPU model, amount of memory or a test result) may be sent alongside your question so the answer is accurate.
• You must use a key with Billing enabled. On the free tier Google may use submitted content to train and improve its models.
• Do not enter sensitive information into the AI fields - ID numbers, payment-card details, medical information or trade secrets.
• Such use is also subject to Google's terms of service and privacy policy.
6. Cookies and local storage on the Site
The Site uses cookies and browser Local Storage:
• Essential cookies - a secure admin session, security tokens (CSRF) and protection against malicious login attempts. These are essential to the Site's operation and cannot be disabled.
• User preferences - language (Hebrew/English), display mode (light/dark), the accessibility settings you chose and the cookie-notice acknowledgement. Stored in your browser only.
We use no advertising cookies, no external analytics and no third-party tracking of any kind. You may block or delete cookies via your browser settings; some Site functionality may be impaired.
7. Disclosure to third parties
We do not sell, rent or trade your personal information. It will be disclosed to a third party only where: you consented; a legal duty or judicial order applies; or it is needed to defend our legal rights in proceedings. Infrastructure providers that host the service act as data holders on our behalf and may not make independent use of the data.
8. Data security
We apply reasonable and accepted security measures suited to the security level that applies to us: an encrypted connection (HTTPS), passwords stored only as one-way hashes, protection against SQL injection, CSRF tokens, login rate limiting, blocked direct access to the database, and permissions kept to the minimum required. That said, no online system can be guaranteed absolutely secure.
9. Retention period
Registration details are kept while you use the service, and thereafter for as long as legal obligations require. Email enquiries are kept for a reasonable period to document how they were handled. Server logs are kept for a short period for operations and security. At the end of the period the data is deleted or de-identified.
10. Your rights
You have the following rights:
• To review the information held about you.
• To request correction of information that is inaccurate, incomplete or out of date.
• To request deletion of the information, subject to the exceptions in law.
• To withdraw a consent you gave and ask to stop receiving communications.
To exercise these rights, email us at info@pitguy.com. We will respond within 5 business days. If you believe your rights were infringed, you may lodge a complaint with the Israeli Privacy Protection Authority.
11. Messages and marketing
System messages are shown inside the Software and concern its operation (for example, a new version). We will not send you advertising material by email or SMS without your prior explicit consent, and every such message will include a simple way to opt out, in accordance with the Israeli Communications (Telecommunications and Broadcasting) Law, 1982.
12. Minors
The service is not intended for minors under 18 without a guardian's consent. We do not knowingly collect information from minors without such consent. If you learn that a minor provided us with information, contact us and it will be deleted.
13. Transfers outside Israel
Our database is hosted in Israel. Google's AI service runs on servers outside Israel, so the AI queries you initiate are transferred abroad - directly from your computer and subject to Google's policies.
14. Security incidents
In the event of a serious security incident involving personal data, we will act in accordance with the reporting duties in law and notify the people concerned where required.
15. Changes to this policy
We may update this policy from time to time. The updated version will be published on this page with the last-updated date at the top. A material change will also be brought to your attention inside the Software. Continued use after an update constitutes acceptance of the updated version.
16. Contact
For any question, request or privacy matter: info@pitguy.com.