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Accessibility statement

Statement updated: July 29, 2026

1. Commitment to accessibility
At Personal IT Guy we treat accessibility as a basic right, not a perk. We work so that every person, including people with disabilities, can browse the site and use the software comfortably, independently and with dignity.

2. Legal framework
Accessibility work follows the Israeli Equal Rights for Persons with Disabilities Law, 1998, the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 2013, and Israeli standard IS 5568 "Web content accessibility guidelines", which is based on the W3C's WCAG guidelines.

3. Level of accessibility achieved
The site was made accessible to Level AA of the standard. Conformance was checked with a combination of automated code testing and manual testing - full keyboard-only navigation, contrast-ratio checks, heading and label structure, and display at up to 200% zoom.

4. What was made accessible on the site
• Full keyboard navigation without relying on a mouse, including a clear indicator of the focused element.
• A "skip to content" link that bypasses the navigation menu.
• A semantic heading structure and ARIA attributes on interactive components, for screen-reader compatibility.
• Adequate contrast ratios between text and background, in both light and dark display modes.
• Alternative text for meaningful images and illustrations; decorative images are marked as such so they are not read out needlessly.
• Correct display at browser zoom up to 200%, with no clipped text and no loss of content.
• A layout adapted to different screens, tablets and mobile devices.
• Respect for the system's reduced-motion preference (prefers-reduced-motion).
• Information and document windows can be closed from the keyboard (Esc), returning focus to where they were opened from.

5. The site's accessibility menu
An accessibility button (♿) in the corner of the screen opens a personal-adjustments menu: increase and decrease text size (up to 150%), high contrast, negative contrast, grayscale, link highlighting, a readable font, an enlarged cursor, stopping animations, and resetting the settings. Your choices are saved in the browser and follow you between pages and on later visits. The menu itself is keyboard accessible and closes with Esc.

6. Accessibility in the Personal IT Guy software
The software is not a "website" for the purposes of the regulations, but it was made accessible in the same spirit. It includes a dedicated accessibility menu offering: larger text, high contrast, inverted colours, grayscale, link highlighting, heading highlighting, keyboard-focus highlighting, an enlarged cursor, wider text spacing, a reading guide, stopping animations, and resetting the settings. You can also switch interface language (Hebrew/English), move between light and dark modes, and navigate between screens with the keyboard.

7. Parts that are not fully accessible
• Some graphical views in the software - the wireless network map and live graphs, for instance - are visual by nature. The full numeric information is presented as text alongside each of them.
• Report files generated by the user for printing may not meet every accessibility requirement.
• Third-party content outside our control (for example, external pages we link to) is not our responsibility.
We keep fixing and improving, and treat accessibility as an ongoing process rather than a finished task.

8. Accessibility enquiries
If you run into a difficulty, a fault or an element that is not accessible, we want to know and will fix it promptly. To help us act quickly, please mention the page or screen, what you were trying to do, and what you were using (browser, screen reader and so on).
Accessibility contact: Ronen Peleg
Email: ✉info@pitguy.com
Usual response time: 5 business days.

9. Accessibility of the human service
Support services are provided remotely and by online means, with no need to travel to an office. You can reach us by email, phone or message, and we will adapt how we respond to what you need.
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Privacy policy

Last updated: July 29, 2026

This Privacy Policy explains what information is collected when you use the Personal IT Guy software (the "Software") and its website (the "Site"), why it is collected, what is done with it and what rights you have over it. It is written in accordance with the Israeli Protection of Privacy Law, 1981, including Amendment 13 to that law, and the regulations enacted under it - chiefly the Protection of Privacy (Data Security) Regulations, 2017.

Scope - both systems:
• The Software: what is collected and stored on your computer, and what it sends to us or to a third-party provider.
• The Site: cookies, details submitted through it, and server logs.
This policy covers both. Where the two differ, it says so explicitly.

1. Who is responsible for the data
Service operator and owner of the database: Personal IT Guy.
Address: Rishon LeZion, Israel
Email: ✉info@pitguy.com
The scale of the operation does not require appointing a data protection officer. Every privacy enquiry is handled directly by the service operator, at the email address above.

2. The guiding principle - your diagnostics stay on your machine
Every check the Software runs - CPU, memory, disk, network, temperatures, processes, installed software, display, audio and input devices - runs locally on your computer. Results, reports, chat history and settings are stored on your machine only. We do not scan your computer remotely, we do not upload files from it, and we do not see its contents.

3. What does reach us
3.1 Details you provide voluntarily. In the setup wizard you may provide a full name, email address, phone number, business name and headcount. Every field is optional and can be skipped while still using the Software in full. The email address serves as your user identifier.
3.2 Activity marker. If an email address was provided, it is sent to us each time the Software starts, in order to update your last-used date. We do not record what you did in the Software - only when it was last opened.
3.3 Routine server requests. The Software contacts our server to check whether a new version was published, to fetch system messages and to read operational settings. As with any browsing, these requests expose your IP address and request details, which are written to the server log for operations and security.
3.4 Enquiries to us. If you email us, we keep the enquiry and its contact details in order to handle it and record how it was handled.

4. Purposes of use and the statutory disclosure
In accordance with the disclosure duty in the Protection of Privacy Law we clarify:
• You are under no legal obligation to give us any information. Providing it is voluntary and consent-based, and the Software can be used without it.
• The information is used to identify the user, provide support and answer enquiries, send version updates and system messages, improve the Software and meet legal obligations.
• Without contact details we cannot reach you, provide personal support or notify you about updates.
• The information is stored in the service's database, and access to it is limited to the service operator alone.

5. Artificial intelligence - what is sent, and to whom
The AI capabilities work against the Google Gemini service, and only after you approve the dedicated "Use of AI" document and enter your own personal API key:
• The key is stored encrypted on your computer and is never sent to us.
• Queries go directly from your computer to Google LLC's servers, not through our servers. We do not see, collect or store the content of your conversations.
• Relevant diagnostic data from the machine (such as CPU model, amount of memory or a test result) may be sent alongside your question so the answer is accurate.
• You must use a key with Billing enabled. On the free tier Google may use submitted content to train and improve its models.
• Do not enter sensitive information into the AI fields - ID numbers, payment-card details, medical information or trade secrets.
• Such use is also subject to Google's terms of service and privacy policy.

6. Cookies and local storage on the Site
The Site uses cookies and browser Local Storage:
• Essential cookies - a secure admin session, security tokens (CSRF) and protection against malicious login attempts. These are essential to the Site's operation and cannot be disabled.
• User preferences - language (Hebrew/English), display mode (light/dark), the accessibility settings you chose and the cookie-notice acknowledgement. Stored in your browser only.
We use no advertising cookies, no external analytics and no third-party tracking of any kind. You may block or delete cookies via your browser settings; some Site functionality may be impaired.

7. Disclosure to third parties
We do not sell, rent or trade your personal information. It will be disclosed to a third party only where: you consented; a legal duty or judicial order applies; or it is needed to defend our legal rights in proceedings. Infrastructure providers that host the service act as data holders on our behalf and may not make independent use of the data.

8. Data security
We apply reasonable and accepted security measures suited to the security level that applies to us: an encrypted connection (HTTPS), passwords stored only as one-way hashes, protection against SQL injection, CSRF tokens, login rate limiting, blocked direct access to the database, and permissions kept to the minimum required. That said, no online system can be guaranteed absolutely secure.

9. Retention period
Registration details are kept while you use the service, and thereafter for as long as legal obligations require. Email enquiries are kept for a reasonable period to document how they were handled. Server logs are kept for a short period for operations and security. At the end of the period the data is deleted or de-identified.

10. Your rights
You have the following rights:
• To review the information held about you.
• To request correction of information that is inaccurate, incomplete or out of date.
• To request deletion of the information, subject to the exceptions in law.
• To withdraw a consent you gave and ask to stop receiving communications.
To exercise these rights, email us at ✉info@pitguy.com. We will respond within 5 business days. If you believe your rights were infringed, you may lodge a complaint with the Israeli Privacy Protection Authority.

11. Messages and marketing
System messages are shown inside the Software and concern its operation (for example, a new version). We will not send you advertising material by email or SMS without your prior explicit consent, and every such message will include a simple way to opt out, in accordance with the Israeli Communications (Telecommunications and Broadcasting) Law, 1982.

12. Minors
The service is not intended for minors under 18 without a guardian's consent. We do not knowingly collect information from minors without such consent. If you learn that a minor provided us with information, contact us and it will be deleted.

13. Transfers outside Israel
Our database is hosted in Israel. Google's AI service runs on servers outside Israel, so the AI queries you initiate are transferred abroad - directly from your computer and subject to Google's policies.

14. Security incidents
In the event of a serious security incident involving personal data, we will act in accordance with the reporting duties in law and notify the people concerned where required.

15. Changes to this policy
We may update this policy from time to time. The updated version will be published on this page with the last-updated date at the top. A material change will also be brought to your attention inside the Software. Continued use after an update constitutes acceptance of the updated version.

16. Contact
For any question, request or privacy matter: ✉info@pitguy.com.
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Privacy policy